Refund Policy for House of Anaum, Nigeria

  1. INTRODUCTION

1.1 At House of Anaum, we are committed to providing our customers with high-quality modest fashion products. We understand that there may be instances where you may need to request a refund. This Refund Policy outlines the terms and conditions governing refunds for purchases made on our website.

  1. ELIGIBILITY FOR REFUND
    2.1 To be eligible for a refund, you must meet the following criteria:
    a) You have purchased the product directly from our website www.houseofanaum.com
    b) You initiate the refund request within 7days of receiving the product.
    c) The product is unused, unworn, and in its original condition, with all tags and labels attached.
  2. REFUND PROCESS
    3.1 If you meet the eligibility criteria and wish to request a refund, please follow these steps:
    a) Contact our customer support team at house_of_anaum@yahoo.com to initiate the refund process. Provide your order number and a detailed explanation of the reason for the refund request.
    b) Our customer support team will review your request and guide you through the next steps, which may include returning the product to us.
    c) Once we receive the returned product and verify that it meets the eligibility criteria, we will process the refund.
  3. REFUND METHODS
    4.1 We will issue refunds through the same payment method used for the original purchase. Please allow 5-7 business days for the refund to be processed and reflected in your account.
  4. NON-REFUNDABLE ITEMS
    5.1 The following items are non-refundable:
    a) Custom-made or personalized items.
    b) Sale or clearance items (unless they are defective or damaged upon arrival).
  5. SHIPPING COSTS
    6.1 Shipping costs associated with the original purchase are non-refundable. If you receive a refund, it will be for the product cost only.
  6. DAMAGED OR DEFECTIVE PRODUCTS
    7.1 If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund, including shipping costs.
  7. CHANGES TO THIS REFUND POLICY
    8.1 We reserve the right to update or modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website.
  8. CONTACT US
    9.1 If you have any questions or concerns regarding this Refund Policy or the refund process, please contact us at house_of_anaum@yahoo.com.
    By purchasing on our website, you acknowledge that you have read, understood, and agreed to this Refund Policy.